We want you to be completely satisfied with our products and services. If, any reason you are not happy and wish to return anything bought from thefernvale.co.uk, we will be happy to offer refunds or exchanges provided the goods are in a fully resalable condition. In such circumstances, please contact us or email us to contact@thefernvale.co.uk, we will guide you the process.

The return process of the product can be restricted depending on the nature and category of the product, as outlined in our cancellation policy and our terms & conditions. The following items are excluded from our returns policy: Vegetable, Gift Vouchers, Beauty Products, Food Products, Food Gifts Sets, Incense Products. These products can only be returned in accordance with your legal rights. Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us immediately. Please note you will be asked to provide photographic evidence of any damaged goods.

You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.

Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.

To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. thefernvale.co,uk will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.

Any uncollected packages that are returned to us will require inspection before any refund can be offered. Other products which may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.

Any goods dispatched by us in error remain the property of thefernvale.co.uk. If you receive any goods by mistake, that weren’t ordered, please contact us within 3-days of receipt to arrange for us to collect them.